Q: How do i know my order is shipped?
A: You will receive shipping confirmation to the email provided with your purchase. Make sure you provide the correct email address during your checkout.
Q: What if i realize i provided the wrong email address during checkout?
Email email@example.com within 2 business days (orders ship within 2-3 business days) with correct email address.
Q: how long does shipping take?
A: All orders are packaged & received at USPS within 2-3 business days. Actual shipping time is based on USPS and can be tracked once you receive your shipping confirmation/tracking number. Custom Made items like Semi Precious Stone Bracelets, Keychains may take longer as some products are sourced internationally. You will be notified within 24 hours after your order is placed if more shipping time is needed.
q: what if my order says delivered but i didn't receive it?
A: Contact USPS ASAP, then contact us at firstname.lastname@example.org. Once shipped, we are not responsible for lost or stolen packages but will work with you dilengtly to find, recover your order.